Return policy

Customizing items

WARNING: IT IS NOT POSSIBLE TO WITHDRAW:

In accordance with Article L221-28 of the Consumer Code , personalized products are neither exchangeable nor refundable , except in the case of an error on my part.
  • Personalized and/or custom-made goods
The right of withdrawal does not apply to orders for products made to measure or personalized according to the customer's specifications . Therefore, these products cannot be returned or refunded under the right of withdrawal.

After choosing their product, the Customer can proceed with customization by following the automated process available on the website, which includes:
  1. Entering the text of your choice in the tab provided for this purpose
  2. Selecting the font from those offered on the site;
  3. Choosing the thread color from the available options.
The Customer agrees to provide accurate and complete information for personalization. The Seller cannot be held liable for any errors or omissions resulting from the information entered by the Customer.
Due to the personalized nature of the product, any order including personalization is irreversible and will not be eligible for refund or exchange, except in the case of a manufacturing defect or obvious error attributable to the Seller.

In this case, the Client must notify by email: ateliercygnature@gmail.com the defect within 48 hoursof receiving the product, accompanied by appropriate supporting documents. 

The Customer is advised to carefully check all information entered before validating the order in order to ensure the conformity of the desired personalization.

Personalized items (embroidery, marking, modification on request) are neither returnable nor refundable, except in the case of a confirmed manufacturing defect (embroidery error, defective stitching, item not conforming to the order).

Any return request, for non-personalized or defective products, must be made within 14 days of receipt.

Products must be returned in perfect condition: unworn, unwashed and in their original packaging (or in packaging offering equivalent protection) to ensure their proper preservation during transport.

LIMITATION OF LIABILITY OF THE SERVICE PROVIDER

We are committed to serving you in the best possible way; however, the Service Provider cannot be held liable in the event of:
Content provided by the Client:The Client acknowledges and accepts that the Provider does not check the spelling or grammar of the text, nor any other element provided by the Client.

Consequently, the Service Provider cannot be held responsible for any errors or typos in the content submitted by the Client. The Client assumes full responsibility for the content and text they provide. 
The Client agrees to provide content and/or texts that comply with the following conditions:
  • Respect for third-party rights: The content must not infringe upon the intellectual property rights of third parties, including but not limited to copyrights, trademarks, or other intellectual property rights. The Client is fully responsible for the elements provided (images, photographs, texts, etc.) and must hold the necessary rights for their use. The Client shall indemnify the Service Provider against any third-party claims relating to these elements.
  • Compliance with good morals: the content must not be defamatory, obscene, contrary to good morals, or of a nature to infringe upon human dignity.

WITHDRAWAL

Exception to the right of withdrawal:
Article L 221-28 of the Consumer Code stipulates that:
"The right of withdrawal cannot be exercised for contracts:"
3° Supply of goods made to the consumer's specifications or clearly personalized;
13° The supply of digital content without tangible medium where performance has begun before the end of the withdrawal period and, if the contract subjects the consumer to an obligation to pay, where:
a) He has given his prior express consent for the performance of the contract to begin before the expiry of the withdrawal period
b) He acknowledged that he would lose his right of withdrawal.

c) The professional has provided confirmation of the consumer's agreement in accordance with the provisions of the second paragraph of Article L. 221-13.

Manufacturing and delivery times

As each item is handmade, the delivery time stated at the time of ordering is indicative .

A slight delay does not constitute grounds for cancellation or refund.